At Kasuri Morbido, we take great care in crafting and packaging every pair of leather slippers to ensure they reach you in perfect condition. However, if there’s an issue with your order, please review our policy below.
Eligibility for Return/Exchange
- Returns and exchanges are accepted only in case of a defective or damaged product received at the time of delivery.
- We do not accept returns for reasons such as change of mind, incorrect size selection, or general dissatisfaction, as sizes are clearly mentioned on each product page.
Time Frame
- Any claim for a defective or damaged item must be reported to us within 7 days of receiving your order.
- Claims made after this period will not be entertained.
How to Request a Return/Exchange
- Contact us on WhatsApp at +92 335 4267701 within 7 days of delivery
- Share clear photos/videos of the defect or damage along with your order details
- Once verified, we will arrange a replacement or refund as applicable
Refund Method
- Approved refunds will be processed via the original payment method or bank transfer, as agreed upon with our team.
For any questions regarding this policy, feel free to reach out to us via WhatsApp.